Refund policy
Return & Refund Policy
At Himalore, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags must be attached.
- Items must be returned in their original packaging whenever possible.
- Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless the item received was defective or incorrect.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange where available.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our website's contact page or customer support email.
Thank you for shopping with Himalore.